Refund policy

Customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, you may exchange or return it.

How to Exchange or Return a Purchase:

If there has been an error on our part in fulfilling your order:
Call 09 6366359 or e-mail us immediately. We will do everything possible to make it right for you. It is very important that you do this as soon as possible, no later than 3 days from the receipt of the order.

If you are not satisfied with an item you purchased from us:

All merchandise (except those noted below in our No Returns Policy) may be returned for exchange or refund (excluding shipping charges) within 15 days from date of shipment. Please email us, using your order # in the subject of the email.

Or just give us a call land we can have a chat about it, we may be able to answer any queries or concerns you have. But if you do find the product is not what you need we will send you instructions to return the item.

It will need to be sent it back in unused and new condition including the sealed and saleable original manufacturer’s packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools etc.) with manufacturer’s documentation (manuals, warranty cards, registration information etc) in it.

We have a No Return Policy on all special or custom made orders, cut arrows/shafts, compound bows, close-outs, specials, books & DVD’s. These may not be returned other than to exchange due to a defective product.

Our acceptance of a package does not constitute approval of a returned item.

Approval of returned merchandise is at the sole discretion of Advanced Archery.
The item’s condition and ability to return to stock will be made at the time of receipt.
If we consider the item to be un-returnable, we will contact you with your options. Returns received after 15 days may incur a 20% restocking fee.
Returned items that are not in original packaging and/or showing any signs of use, installation or wear will incur a 20% restocking fee or may be refused entirely depending upon the severity of wear.
We reserve the right to refuse the return of any product that is used, damaged or un-sellable for any reason. Returned items can be exchanged or you will be given a customer credit.

Please note that you are responsible for all shipping and handling costs when returning items. 

You can always contact us if you have questions or need assistance.